frequently asked questions

Check that the computer is plugged in and that the outlet is functioning properly. Attempt a different outlet. Check to see that the power cable is in excellent working order. Attempt using a different power cable. If you're using a desktop computer, ensure sure the power supply's back switch is turned on. If you're using a laptop, ensure sure the power adapter is in good working order. Try another laptop's ac adaptor, but check sure the voltages are the same. If it's a laptop, double-check that the dc power jack isn't broken. It's most likely a defective dc power jack or ac adapter if the laptop turns on when you jiggle the cord or hold it in a specific direction.
Check to see if the display is working properly. Check that the display is correctly connected to the computer. If your machine has multiple video ports, try the other one. Attempt to use the monitor on a different computer. Attempt using a different monitor video cable. If the display appears to be in good working order, it could be a symptom of a bad video card, motherboard failure, or another type of hardware failure.
It's an indicator of file corruption or hard drive failure if the operating system won't start. Try starting the machine in Safe Mode by pressing the F8 key and selecting "Safe Mode" from the option menu. Try doing a system restore if Windows starts up normally in safe mode. If your computer won't start in safe mode, you'll need to fix Windows. For further information, please contact us.
Check to see if the monitor is connected and operational. Attempt to use the monitor on a different computer. If the monitor appears to be in good working order, it could be a sign of a defective video card or motherboard failure.
Unfortunately, this is a symptom of the well-known HP/Nvidia video chip failure. HP is aware of the issue and offers an extended warranty to select customers who qualify. Please contact HP to see if your laptop qualifies for an extended warranty. If HP refuses to repair your laptop under warranty, please contact us for more information on how to resolve the issue. You have numerous alternatives for resolving this issue.

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